DISCLAIMER

& Terms

FOOD ALLERGIES & INTOLERANCES

 

Daisy Cakes makes every attempt to identify ingredients that may cause an allergic reactions in those with food allergies and intolerances. However, we use products such as dairy, eggs, gluten, nuts, etc. in our kitchen and we cannot guarantee a total absence of these substances in any of our bakery items. 

 

Daisy Cakes will not be liable for adverse reactions to food consumed or to substances an individual may come into contact with while eating any of our products.

Please contact info@daisycakesorlando.com with specific questions you may have regarding allergens or food consumption.

TERMS OF SERVICE

Standard Terms and Conditions of Trading

These terms form represents the basis of the contract between our customer and Daisy Cakes Orlando. These Terms, your Order and your Order confirmation are considered by us to set out the whole agreement between you and us for the sale of baked goods. It is your responsibility to check all details in the order confirmation are complete and accurate as this is the document we work to when completing your order.

Basis of Sale

Any samples, drawings, or descriptions we issue and any descriptions or illustrations contained on our website are issued solely to provide you with an approximate idea of the cakes they describe and remain the property of Daisy Cakes Orlando.

Quotations are valid for a period of 30 calendar days from the day of issue. Cake sizes quoted are in inches and are based on the diameter of the cake. Cakes are 3 1/2 to 4 inches deep as standard. If you would like a deeper cake this needs to be requested at the time of booking.

No contract is made with you until we have received your booking fee. Once your booking fee has been received you are in a legally binding contract with Daisy Cakes Orlando.

 

The Baked Goods

We warrant that on delivery or collection the baked goods shall conform to their description as set out in the Order Confirmation, be of satisfactory quality and comply with rules and regulations of cottage laws. We will not be held responsible for customer disappointment of the design or the interpretation of the baked good as long as it is made in line with the customer’s pre agreed requirements set out in the order confirmation and will face no consequent liability. It is the customers responsibility to ensure all details within the order confirmation and sketch are correct and meet their exact requirements.

The warranty does not apply to any defect in the baked goods arising from willful damage, accident, negligence by you or any third party, if you use the cake in a way we do not recommend, your failure to follow our instructions or any alterations you carry out.

Our baked goods are made in an environment where nuts, egg, milk, gluten and other allergens are present. We cannot guarantee that any cake is entirely nut free although we make every effort to ensure that allergies are accommodated.

We cannot guarantee an exact replica of any cake but we will do our best to make it so. Where color swatches are provided we will do our best to match as close as we deem possible. Exact color matches are not guaranteed.

Fresh flowers are not included in the price of any wedding cake design. If a wedding cake is to be dressed with fresh flowers these are to be provided by your florist. NB. Please note some flowers are not suitable for use as a cake decoration. Ask your florist for details regarding toxicity. We cannot be liable for any contamination to our food product that may arise from their misuse. We recommend that your florist lease directly with us to confirm detail about the size of cake being dressed to avoid any miscommunication.

From time to time certain materials for our products may become obsolete. This is totally out of our control; however we will do our best to select replacement products to reflect the original design as closely as possible. We reserve the right to replace items with component parts of equal or better quality without consultation.

If your cake contains figures made from sugar paste, whilst edible, we do not advise that they be eaten, due to the possible presence of dowels for reinforcement. All of our figures are handmade, and therefore, whilst we try to capture the characteristics of a particular person if requested (such as with eye color, hair color, hair length, glasses etc), we cannot guarantee a true likeness. It is your responsibility to provide images for our reference. If images are not provided standard figures shall be used.

Stacked cakes contain dowels in each tier to provide support and these should be removed before consumption.

Our baked goods are a fresh product containing no additives or preservatives and it is our right to assume consumption on the day requested. Cakes should be stored in a dry place, away from direct sunlight and sources of heat in the box provided. 

Daisy Cakes Orlando and the customer expressly agree that the cakes and all goods purchased from Daisy Cakes Orlando  remain the property of Daisy Cakes Orlando until paid for in full.

 

Delivery and Collection

All orders may be collected free of charge from Daisy Cakes Orlando  by prior arrangement. We accept no responsibility for any damage sustained to the baked goods once it has left the premises.

If delivery has been requested we will deliver the baked goods on the day set out in the order confirmation to the address provided. Daisy Cakes Orlando  will always do the best it can to ensure delivery dates agreed are achieved for the provision of the goods or services however the Company cannot accept liability for delays and time shall not be of the essence.

When delivering to a wedding venue, we will contact the venue in advance to arrange a mutually convenient time for delivery. If we set up the wedding cake we shall take a photograph of the cake before leaving and, where possible, obtain a signature from the venue confirming the cake has been received in good condition. Should the venue need to set up the cake themselves we shall explain how the cake is to be displayed and where possible obtain a signature to verify we have done so. Once the cake has been delivered we are unable to accept and liability for any damage sustained to the cake thereafter nor any failure to follow the instructions provided.

 

Price and Payment

The price of your baked goods will be as set out in your order confirmation. . A 25% booking fee is required for wedding cake orders (subject to a minimum of $50) and a $25 booking fee for all other baked goods. For Wedding Cakes a detailed order confirmation will be issued detailing the final balance and payment details. No further payment reminders will be sent and it is the responsibility of the client to ensure payment is on time.

Please not all booking fees are non refundable and non transferable.

The balance must be paid in full no later than the date set out in the order confirmation in cash or payment by debit or credit card. If paying by debit or credit card please allow 3 working days for payment to clear. Late payments will incur a $25 charge.

If payment is not received by the date specified this shall be constituted as breach of contract by the client. We reserve the right to hold the order until payment is made in full. When payment is late we accept no responsibility should we be unable to purchase the required stock or equipment to make the cake as laid out in the order confirmation. In these circumstances the cake will be made as close to the order confirmation as possible with no redress or liability on Daisy Cakes Orlando.

Cancellation, postponement and alterations

In the event of a cancellation by yourselves, charges are as follows:

More than ninety days prior to the date = booking fee only.

Ninety days to one calendar month prior to the date = booking fee plus half the remaining cost.

Less than one calendar month prior to the date = full amount

Any payments previously made are not refundable.

In the event of a postponement, the payment due remains the same as a cancellation. Subject to availability we will carry the monies paid forward to the new wedding date. Please be aware that we will only do this on one occasion. Any further postponements will be classes as a cancellation.

In the unlikely event that we need to cancel your order any monies paid will be refunded. Daisy Cakes Orlando reserves the right to cancel, vary or suspend the operation of this contract if events occur which are in the nature of force of nature including (without prejudice to the generality of the foregoing): fire, floods, storm, plant breakdown, strike, lock outs, riot, hostilities, non-availability of materials or supplies or any other event outside our control, and we are not to be liable for any breach of contract resulting from such an event.

 

Complaints 

Due to the amount of work put into each individual order, we take complaints very seriously.

Both Parties agree to not post any negative information about the other arising out of this Contract or Event on any online forum or website without providing advance written notice of the intended content thereof, and providing the other party with a prior opportunity to resolve any issues between the parties amicably.

Complaints regarding the decoration of celebration cake can be easily repaired so errors of this nature must be pointed out upon delivery/collection so as to give us the opportunity to correct them. Once payment has been handed over this confirms that decoration is as requested and no further claims can be made. Wedding cake clients will be sent a detailed sketch of their wedding cake prior to the wedding. It is the clients responsibility to check that this meets with their requirements and raise any issues with us if there are any discrepancies.

Where the complaint is in regards to the quality of the product, it must be returned to us as soon as possible after cutting and within 48 hours of collection/delivery to ensure that we are able to fairly assess the nature of the complaint.

Please note we can only deal with the client who placed the original order.

 

General Terms

All designs and intellectual property rights remain the property of Daisy Cakes Orlando.

We reserve the right to use images of your cake for any form of advertising including web based promotions, brochures, galleries and competitions. It is advisable that you make a copy of all documentation received from Daisy Cakes Orlando for your own benefit.

 

This Agreement together with Order Confirmation documents provided constitute the entire agreement and understanding between the parties relating to the order. Except as may be expressly stated in this Agreement, it supersedes and cancels all prior agreements, statements, representations, understandings, negotiations and discussions, whether oral or written, between the parties. Each of the parties acknowledges and agrees that in entering into this Agreement it does not rely on any statement, representation, warranty or understanding made prior to this Agreement save to the extent that such statement, representation, warranty or understanding is incorporated into this Agreement. Each of the parties acknowledges and agrees that in entering into this Agreement it has not relied on (or has been induced to enter into this Agreement by) any statement, representation, warranty or understanding made prior to this Agreement. Nothing in this paragraph excludes any liability for fraudulent misrepresentation.

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